Summary:

We are a reputable company and respect our customers’ need for security and privacy. To operate as an industrial B2B business, we have lists of customers and contacts. This policy sets out our responsibilities and your rights as a consumer concerning the data we hold. We promise that data is held securely, and that we honour your right to rectification or erasure of your data. We have updated this policy in March 2018 in response to the GDPR.

Security:

Our web site operates on a secure server, provided by the hosting platform for our site. You can check that it is secure by noting the presence of the padlock icon and the “s” in the URL in your browser. 

Where your data is accessed by a PC it is on our OneDrive storage location on Microsoft’s servers. We promise to password-protect any document containing customer data which might be accessed from one of our PCs. In the unlikely event of a data breach we would write to you to inform that your data has been compromised. 

We have completed the self assessment from the UK Government’s Information Commissioner’s Office (ICO). Although not required to register, we will operate to the ICO’s guidelines, which can be viewed here:

https://ico.org.uk/for-the-public/

It’s your data:

The details we hold include name, business address, email address and the source of the data. We have compiled this data from multiple sources, including exhibition enquiries, contact forms, and incoming enquiries. We do not store any payment details.

We will only use your data for the purposes of informing you about our products and offers, or for fulfilling your orders. We will not sell, redistribute or disclose your data except if required by law enforcement agencies. In the case where our business assets are acquired by a third party, they may choose to review this policy, in which case we would expect them to inform you.

You can ask us to amend your contact details or to erase your details from our system at any time by contacting us through the web site or sending an email to admin@timbermark.co.uk.

Our marketing emails will have a clear option to unsubscribe, and to continue receiving our marketing communications you will have to opt in by clicking on the subscribe link.

We hope that people will continue to find our communications relevant and look forward to an engaged, but perhaps smaller audience.

And now the old terms, in legalese…

Data collection

General use of our site does not require you to submit any personally identifying information.

If you choose to complete and submit any online contact forms, you will be asked to provide personally identifying information (typically your name, company name, email address and telephone number) in order for us to respond to your enquiry or comments. This information may be stored on our servers and/or in hard copy, printed form.

Use of Personally Identifying Information

We will always abide by the Data Protection Act 1998. We will only process your personally identifying information in order to provide our services to you. We process your personally identifying information only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. The purposes for which we may use your personally identifying information are:

• We may send a reply to your enquiry by e-mail, telephone or post.
• We may use your personally identifying information for our own marketing and market research purposes.
• We may use your personally identifying information to help us improve our services and to help resolve any problems.

Disclosure of your Personally Identifying Information

We do not share, sell or distribute your personally identifying information with unrelated third parties, except we may be required to share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or our website, to take precautions against legal liability, or in the event of our sale, merger, re-organisation, dissolution or similar event.

Information Corrections

We always aim to maintain the reliability, accuracy, completeness and currency of personally identifying information in our databases and to protect the privacy and security of our databases. However, we will correct, amend or delete any personally identifying information that is inaccurate and notify any third party recipients of the necessary changes.

If you wish to correct your personally identifying information or if you have any questions about this Privacy Policy or concerns about the way we process your personally identifying information, please e-mail us at: admin@timbermark.co.uk

Cookies

What are cookies? 

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow websites to remember your preferences, such as your login status, language preferences, and the items you have in your shopping cart. 

Why do we use cookies? 

We use cookies for a variety of purposes, including: 

• To remember your preferences, such as your login status and language preferences. 

• To track your browsing habits on our website. 
• To show you personalised content, such as product recommendations. 
• To allow you to share our content on social media. 
• To measure the effectiveness of our advertising campaigns. 

How do we use cookies? 

We only use one type of cookie: first party. 

First-party cookies are set by the website you are visiting. They are used to remember your preferences and to track your browsing habits on the website. 

How can you control cookies? 

You can control cookies by using the settings on your web browser. You can choose to accept or reject all cookies, or you can choose to accept or reject cookies from specific websites. 

If you choose to reject all cookies, you may not be able to use all of the features of our website. 

If you choose to accept cookies from specific websites, you can control how they are used by visiting the websites’ cookie settings. 

Changes to our cookie policy 

We may change our cookie policy from time to time. If we make any changes, we will notify you by posting a notice on our website. 

Contact us 

If you have any questions about our cookie policy, please contact us at admin@timbermark.co.uk. 

Changes and Updates to this Policy

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

Site Usage Policy

Acceptable Use

You agree that any use by you of the Site shall be in accordance with the following conditions:

You will not post or transmit through the Site any defamatory, threatening, obscene, harmful, pornographic or otherwise illegal material or material which would violate or infringe in any way upon our rights or those of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience. You must not use language or images that are vulgar, crude, sexist, racist or otherwise offensive.

You will not do anything that affects the operability or security of the Site or causes unreasonable inconvenience or offence or disruption to our staff.

Screen Resolution

This site was designed to be viewed on various screen sizes and devices. 

Browsers

This site endeavours to support as many users as possible. This site may be viewed and all functionality used with the latest versions of Internet Explorer, Firefox and Safari. Other browsers (such as Netscape) may work as well. Older versions of major browsers and/or minor browsers may not work at all.

Accessibility

This site endeavours at all times to make the Site as accessible as reasonably possible to all users. In no way does the Site seek to deliberately discriminate against disabled users to access the website service in accordance with the Disability Discrimination Act 1995.

Unauthorised Access

Unauthorised attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other that its intended purposes are prohibited and may result in criminal prosecution.

Availability

Every effort is made to keep the website available and running smoothly. However, we do not guarantee uninterrupted access to this website and do not accept any responsibility for any damages which may arise from the loss of use of this website and/or information contained within it, or linked to from it.